eGift Card Terms and Conditions

  1. General Terms

    Marcus Hotels & Resorts™ eGift Cards are distributed by CashStar, Inc., a Delaware corporation ("CashStar"). By visiting https://marcushotels.cashstar.com, you agree that the laws of the State of Wisconsin, without regard to principles of conflict of laws, will govern these eGift Card terms and conditions ("Ts & Cs"). Marcus Hotels & Resorts™ ("COMPANY") and CashStar reserve the right to change these Ts & Cs from time to time in its discretion. COMPANY eGift Cards are issued by COMPANY. Please refer to http://www.marcusgiftcards.com/ for additional Terms and Conditions.
  2. eGift Cards; Redemption

    Marcus Hotels & Resorts™ eGift Cards are redeemable for goods and services at participating Marcus Hotels, Restaurants, and Spas.
    Marcus Hotels & Resorts™ eGift Cards are available for purchase here. Marcus Hotels & Resorts™ eGift Cards not be used to purchase gift cards. Please visit MarcusTheatres.com for a list of Marcus Theatres® locations that also accept this eGift Card.
    No fees of any kind will be imposed on purchasers or recipients of eGift Cards.
  3. View Your Balance

    To view your eGift Card balance, go to Customer Support or call 800.274.0099.
  4. Redemption

    You may not return or cancel your Marcus Hotels & Resorts™ eGift Card after it is received. Purchasers who wish to cancel an eGift Card order purchased prior to its delivery to a recipient should contact Customer Support.
  5. Lost or Stolen eGift Cards

    If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. eGift Cards will not be replaced if lost or stolen without proof of purchase. eGift Cards have cash value and should be safeguarded accordingly.
  6. Limitations

    The maximum value that can be associated with any one eGift Card is five hundred dollars ($500.00) and total purchases for any one individual may not exceed ten thousand dollars ($10,000.00) in one calendar day. You may not use an eGift Card to purchase other eGift Cards.
    eGift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused eGift Cards may not be transferred.
  7. Our Policies

    Information that you provide when purchasing an eGift Card is subject to CashStar's Privacy Policy. CashStar and Marcus Hotels & Resorts™ may provide eGift Card purchasers with information about the redemption status of eGift Cards.
  8. Risk of Loss

    Ownership and risk of loss of eGift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen eGift Cards. If you have any questions, please see the FAQs.
  9. Marcus Hotels & Resorts™ eGift Card Customer Service

    If you need assistance with any aspect of your purchase, ownership, or use of your eGift Card, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
  10. Payment Methods

    Marcus Hotels & Resorts™ eGift Cards may be paid for with a valid VISA, MasterCard, Discover, or American Express.
  11. Delivery Information and Requirements for eGift Card Purchasers

    All orders of eGift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your eGift Card order may be delayed until it can be corrected.
    If you have concerns about your order, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
    We are not responsible for eGift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact Customer Support if you suspect the recipient did not receive his/her eGift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.
  12. Reasons for Failed Delivery

    eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
    1. Spam filter blocked email or routed it to a bulk/spam folder
    2. Recipient's firewall blocked the email
    3. Email inbox is over size limit
    4. Invalid email address
    If a spam filter is blocking Marcus Hotels & Resorts™ emails from getting to an inbox, the email options will need to be modified so that Marcus Hotels & Resorts™ emails are not considered spam.
    If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.
  13. Personalized Messaging

    If you wish to add a personal message to an eGift Card, simply type your message in the Message field during the purchase process.
    Personal messages are limited in length to the space provided on the eGift Card. There is no additional charge to include a personalized message. If we find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.
  14. Limitation of Liability

    MARCUS HOTELS & RESORTS™, CASHSTAR, AND THEIR RESPECTIVE AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO EGIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF AN EGIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH EGIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
  15. Disputes

    You hereby consent that any dispute relating in any way to Marcus Hotels & Resorts™ eGift Cards shall be adjudicated in Milwaukee, Wisconsin, if the aggregate total claim for relief exceeds $7,500, and you consent to exclusive jurisdiction and venue in such courts.

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